Root Car Insurance Reviews

Root Car Insurance has been making waves in the auto insurance industry with its innovative approach to pricing. If you're looking for a car insurance policy that takes into account your driving behavior, then Root Car Insurance may be worth considering. But before you make a decision, it's important to know more about this company and what customers are saying about their experience.

Root Car Insurance is a new player in the market that uses telematics technology to track how you drive. The company claims this helps them offer policies at lower prices than traditional insurers because they can better assess risk. In addition to its unique pricing model, Root stands out for its mobile app which provides real-time feedback on your driving habits and even offers rewards for safe driving. But is Root really as good as it sounds? Let's dive into some of the pros and cons of this insurance provider based on customer reviews.

How Does Root Car Insurance Work?

So, you're wondering how Root car insurance works? Well, it's simple - you download the app and your driving habits determine your rates. But really, it's a whole new level of individualized pricing that rewards safe drivers and puts more money back in your pocket.

Root car insurance is different from traditional insurers because it uses telematics to track your driving behavior. This means that the app monitors things like how fast you drive, how hard you brake, and how often you use your phone while behind the wheel. By analyzing this data, Root can offer personalized rates based on your actual risk as a driver.

One of the reasons why Root car insurance is so cheap is because they don't rely on traditional metrics like age or gender to set rates. Instead, they focus solely on driving behavior. This means that if you're a responsible driver who doesn't take unnecessary risks on the road, you could potentially save hundreds of dollars per year with Root. And if something does happen and you need to file a claim, their process is quick and easy through their app.

Overall, Root car insurance offers a unique approach to auto coverage that puts control in the hands of safe drivers. If you're looking for an affordable option that rewards good behavior behind the wheel, then Root may be worth considering - just check out some root car insurance reviews to see what others have experienced! And remember: by being proactive about safe driving habits, not only will you save money but also stay safer on the roads!

Pros of Root Car Insurance

One of the benefits of going with Root Car Insurance is that it provides a safety net to catch you when unexpected events occur. With their usage-based insurance model, your premiums are based on how safely and responsibly you drive. This means that if you're a safe driver, your premiums will be lower than those of someone who frequently engages in risky driving behaviors.

Another pro of Root Car Insurance is their user-friendly mobile app. The app allows you to easily manage your policy, track your driving habits, and even get quotes for additional coverage options. Plus, the app offers rewards for safe driving, such as cash back or discounts on select brands.

Lastly, Root stands out from traditional car insurance companies by offering transparency and simplicity in their policies. They don't rely on complex algorithms to determine rates or hidden fees to make up for losses. Instead, they offer straightforward pricing and clear explanations of what's covered under each policy option. This makes it easy for customers to understand exactly what they're paying for and why - no surprises or confusion involved.

Cons of Root Car Insurance

Unfortunately, some drivers may not qualify for Root's usage-based insurance model if they don't meet the required driving criteria. This means that if you have a poor driving record with multiple accidents or tickets, you may not be able to benefit from the potential savings offered by Root. Additionally, if you do not drive frequently enough or have a newer car with certain safety features, you may also be ineligible for coverage.

Here are five potential cons of Root Car Insurance:

  • The company's usage-based insurance model relies heavily on data tracking through your smartphone, which could be seen as invasive by some customers.
  • Some users have reported issues with the app malfunctioning and inaccurately tracking their driving behavior, resulting in higher premiums.
  • Root is currently only available in 30 states, so it may not be an option for drivers living outside of those areas.
  • While Root aims to provide affordable coverage to safe drivers, their rates may still be higher than other traditional car insurance companies.
  • The lack of physical locations and personal agents may make it difficult for some customers who prefer face-to-face communication when dealing with insurance matters.

Overall, while Root Car Insurance offers unique benefits and potential cost savings for safe drivers who meet their criteria, it's important to weigh these pros against the cons before deciding whether this company is right for you.

Customer Service and Claims Handling

When it comes to dealing with Customer Service and filing claims, you'll find that Root Car Insurance is like a well-oiled machine. Their customer service team is highly responsive and knowledgeable, making it easy for you to get the help you need when you need it. Whether you have a question about your policy or need assistance with filing a claim, their team is ready to assist you.

One of the things that stands out about Root Car Insurance's customer service is their commitment to transparency. They provide clear explanations of your policy coverage and will walk you through the claims process step by step. This level of clarity can be reassuring if you're dealing with an accident or other unexpected event and aren't sure what steps to take next.

Overall, Root Car Insurance's customer service and claims handling are top-notch. They prioritize making the process as easy and stress-free as possible for their customers while still providing comprehensive coverage options. If outstanding customer support is important to you, then Root Car Insurance might be just what you're looking for in an auto insurance provider.

Is Root Car Insurance Right for You?

Deciding if Root Car Insurance is a good fit for your auto insurance needs can be made easier by considering their coverage options and commitment to outstanding customer service. Here are three things to keep in mind when making your decision:

  1. Root's usage-based model may not be the best choice for everyone. If you don't drive often or have a long commute, you may not save as much money with Root compared to other traditional car insurance policies.

  2. On the other hand, if you're a safe driver who doesn't mind being monitored by an app, Root could be a great option for you. Their rates are based on your driving habits, so if you're someone who rarely speeds or brakes hard, you could potentially save a lot of money.

  3. Another thing to consider is whether or not Root offers coverage in your state. While they are expanding rapidly, they aren't available everywhere yet.

Overall, deciding whether or not Root Car Insurance is right for you will depend on your individual driving habits and priorities. Make sure to do your research and compare quotes from multiple providers before making a final decision.

Frequently Asked Questions

What is the process for filing a claim with Root Car Insurance?

You may be hesitant to file a claim, but with Root Car Insurance it's simple. Just call their claims hotline and provide necessary information. They'll guide you through the process and handle everything efficiently.

Does Root Car Insurance offer any discounts for safe driving or low mileage?

Yes, Root Car Insurance offers discounts for safe driving and low mileage. The company uses telematics to track your driving behavior and bases discounts on how safely you drive and how many miles you travel.

Can I add additional drivers to my Root Car Insurance policy?

Want to add extra drivers to your policy? Root Car Insurance allows you to do this, but each driver's risk profile will be assessed, and it could affect your premium. Contact them for more information.

How long does it take to get a quote from Root Car Insurance?

You can get a quote from Root Car Insurance in just a few minutes by downloading the app and completing the process. The app uses your driving habits to determine your rate, so you'll need to give it permission to track your driving.

Does Root Car Insurance offer coverage for rental cars or towing services?

Unfortunately, Root Car Insurance does not offer coverage for rental cars or towing services. It's important to review your policy and consider adding additional coverage if you frequently use rental cars or require towing services.


So, is Root Car Insurance the right choice for you? Well, it ultimately depends on your individual needs and preferences. If you're a safe driver who doesn't mind sharing data with your insurance company to potentially save money on premiums, then Root could be a great option for you. However, if you prioritize traditional customer service over tech-driven solutions, or if you prefer more flexibility in choosing coverage options, then Root may not be the best fit.

Overall, Root Car Insurance has received mixed reviews from customers and industry experts alike. While some praise its unique approach to pricing and emphasis on safe driving habits, others criticize its limited coverage options and lack of personalized customer support. As with any insurance provider, it's important to carefully consider your own priorities and do thorough research before making a decision.